What You Will Achieve

Is it difficult for you to speak by telephone in English? This course is for you. You will:

  • KNOW exactly what to say in different phone situations.

  • LEARN how to pronounce the expressions using our audios.

  • SPEAK by phone with confidence.

  • FEEL more confident speking by phone with our natural expressions.

What You Will Learn:

This 2 - 3 hour course has 7 modules. Each module can be done in 20 minutes. YOU CHOOSE how you study. Suitable for English level B1 - C1.

  • 1

    Introduction to PHONECALLS - USING THE PHONE IN WORK - Guide

    • INTRODUCTION AND GUIDE

    • Hello and Welcome to the Course

  • 2

    Contents

    • Contents and outline of course
  • 3

    Phonecalls 1 Answering the Phone

    • Phonecalls 1 Answering the Phone - Learning Material

    • Phonecalls 1 Answering the Phone - Test Your Knowledge

    • Audio for Dialogue: Phonecalls 1 Answering the Phone - Learning Material
  • 4

    Phonecalls 2 Taking a Message

    • Phone Calls 2 Taking a Message - Learning Material

    • Phonecalls 2 Taking a Message - Test Your Knowledge

    • Audio for dialogue: Phonecalls 2 Taking a Message - Learning Material
  • 5

    Phonecalls 3 Leaving a Voice Message

    • Phone Calls 3 Leaving a Voice Message - Study Material

    • Phone Calls 3 Leaving a Voice Message - Test Your Knowledge

    • Audio for dialogue: Phonecalls 3 Leaving a Voice Message - Learning Material
  • 6

    Phonecalls 4 Make an Appointment on the Phone

    • Phone Calls 4 Making an Appointment on the Phone - Learning Material

    • Phone Calls 4 Making an Appointment on the Phone - Test Your Knowledge

    • Audio for dialogue: Phonecalls 4 Making an Appointment - Learning Material
  • 7

    Phone Calls 5 Checking an Order

    • Phone Calls 5 Checking an Order - Learning Materials

    • Phone Calls 5 Checking an Order - Test Your Knowledge

    • Audio for Dialogue: Phonecalls 5 Checking an Order - Learning Materials
  • 8

    Phonecalls 6 Dealing with Customers

    • Phone Calls 6 Dealing With Customers - Learning Material

    • Phone Calls 6 Dealing With Customers - Test Your Knowledge

    • Audio for Dialogue: Phonecalls 6 Dealing With Customers - Learning Materials
  • 9

    Phonecalls 7 Dealing with Problems

    • Phone Calls 7 Dealing With Problems - Learning Material

    • Phone Calls 7 Dealing With Problems - Test Your Knowledge

    • Audio for Dialogue: Phonecalls 7 Dealing With Problems - Learning Materials

  • 10

    CONCLUSION

    • CONCLUSION

Instructor(s)

English Language Instructor

Sabrena Doherty

Sabrena has 10 years of experience in developing and implementing Business English Programmes in companies and academies in Spain. As an ex-manager of services in the voluntary sector in Ireland, her native country, Sabrena has the business knowledge and training necessary to create programmes that meet the needs of the busy professional who is learning English.

English Language Instructor

Killian Dunford

Killian has been carrying out training for English professionals in Spain since 2011, before which he had a business career in Ireland, the last one being CEO of the Chamber of Commerce in Westport. Killian´s friendly manner and professionalism, combined with his deep knowledge of business and ability to convey his knowledge in easy ways, means he is very popular and successful in his current career.

Social proof: testimonials

Personalised Training

Alvaro Gómez Vieites, Associated professor of IESIDE

Personalised training, adapted to the client´s level and professional needs. Great flexibility.

Appropriate resources for your goals

Javier Barrachina, R&D Director, FacePhi Biometrics SA

They put a lot of effort into teaching, correcting mistakes, and providing the best and most appropriate resources for the goals that students have. But the most important thing is that they are really good people. If you want to learn English, I totally recommend these teachers!

I improve my speaking

Ana Valderrama Garre, Lead Architect at IDOM

"What I like about the classes is that I can improve my speaking and feel as if it´s easy, Time flies when I´m in class and I like it so much."

Why Do I Need This Course?

This course is for you if:

  • You need to speak English in work, now or in the future

  • You need more confidence in your English at work

  • You want to improve your career prospects

FAQ

Some questions you may have:

  • What level do I need to do this course?

    You should have a level B1 - C1.

  • How much time do I need to do the course?

    This course contains: 7 modules. Each module contains 1 pdf of learning material, 1 short audio (dialogue), one review document. One module is approximately 20 minutes. You should allow 2 - 3 hours for the whole course (depending on your level), then you have access forever to review the content as you need to.

  • How do I use this course?

    When you join the course, you will have all the steps on your screen. You only need to follow the instructions, have an internet connection, and a device to view the course.

  • What is the duration of the course?

    YOU choose the duration, but ideally you could study 1 module per night, then review everything at the end.

  • What is the schedule of the course?

    The course can be completed in one session, then reviewed again to learn it better. Or if you have less time you can do a little bit every day for a few days. Whatever is best for you.

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